Brightcove Insights For

Digital Marketers

A Day From PLAY: The Rise of User-Generated Content

A Day From PLAY: The Rise of User-Generated Content

Engaging your users and fans is more important than ever. From live feeds to user-generated news, growing communities around your brand and products is increasing in popularity. As social media and technology have evolved, user-generated content has become some of the most effective and successful shared content.

Beating Those Call Center Blues - The Power of Portals

Beating Those Call Center Blues - The Power of Portals

67% of customers have hung up the phone out of frustration because they could not talk to a real person (American Express Research), and 89% are ‘more satisfied’ when they get answers online quickly(Synthetix research report). In our last post “Beating the Goldfish” we shared some insights on the power of video portals in d...

The Age of the Customer

The Age of the Customer

Last month I attended Responsys Interact, an Oracle Marketing Cloud conference in San Francisco. I went under the guise of an Oracle Partner (check out our new Eloqua integration) and an Oracle customer (Brightcove is a long-time Eloqua & Oracle customer).

DIY: The Never-Ending Project

DIY: The Never-Ending Project

Remember your friend? You know, the energetic, optimistic "do-it-yourself-er." The one who never needs to hire a contractor for complex home improvement projects. Still having trouble? This should jog your memory: remember eating at your friend's house on a nice kitchen table next to a wall of exposed 2x4s?

The Customer Journey: Understanding the Power of Video

The Customer Journey: Understanding the Power of Video

This article originally appeared in Digital Marketing Magazine. As the old adage goes: "a picture tells a thousand words" - a mantra that has never been truer than in today's world of instantly accessible information. Our society has bred consumers who want to receive maximum information with minimal effort.