Steve Rotter's Posts

5 Moments of Inspiration at CM World 2014

5 Moments of Inspiration at CM World 2014

There was something incredibly special about this year’s Content Marketing World event. It wasn’t just having 2,600 passionate marketers,100 thought leader speakers, and over 150 leading technology vendors all in one place. All of those things were exceptional, but it was much more.

Conversion is King

Conversion is King

According to research from our friends at ExactTarget, driving increased conversion rates is the single highest priority for digital marketers today. How did “conversion” displace some of the big marketing challenges like branding, big data, social and mobile?

Beating Those Call Center Blues - The Power of Portals

Beating Those Call Center Blues - The Power of Portals

67% of customers have hung up the phone out of frustration because they could not talk to a real person (American Express Research), and 89% are ‘more satisfied’ when they get answers online quickly(Synthetix research report). In our last post “Beating the Goldfish” we shared some insights on the power of video portals in d...

The Customer Journey: Understanding the Power of Video

The Customer Journey: Understanding the Power of Video

This article originally appeared in Digital Marketing Magazine. As the old adage goes: "a picture tells a thousand words" - a mantra that has never been truer than in today's world of instantly accessible information. Our society has bred consumers who want to receive maximum information with minimal effort.